Bay State Veterinary Emergency Services is open 24 hours a day, 365 days a year to provide the highest quality of emergency care for your pet. There is always at least one doctor in the hospital to treat emergencies. The hospital is equipped with state of the art diagnostic equipment which allows us to get answers quickly, and also has surgical capabilities to treat almost any surgical emergency. Pets treated on the emergency service are seen by an emergency doctor, all of whom are experienced and capable of handling just about any emergency situation. The specialists on staff do not see emergencies, but are available on most days during normal business hours to consult with the emergency doctor and provide support for diagnostic work-ups and treatment plans.
We do appreciate a call if you are planning to bring your pet to BSVES. This helps us plan procedures and surgeries so as to not tie up critical staff members when emergencies are on the way. Our emergency treatment policy is to triage every pet as soon as it arrives. If the pet is found to be in critical need of medical attention, the pet is treated immediately. Pets that are assessed to be stable are seen by the doctor in the order that they arrive. We do our very best to keep the waiting to a minimum, but like every emergency room there are busy times when there will be a wait.
Emergency care must be paid for at the time service is rendered. The costs associated with emergency services at BSVES are likely higher than those you have experienced at your regular veterinary clinic. This is due to the high overhead associated with operating a 24-hour hospital. During your consultation you will be presented with treatment options and the costs will be discussed. If your pet is admitted to the hospital, a detailed estimate will be generated and you will be asked to leave a deposit (see Payment Policy)
For our visitation policy, click here.
If you are not sure whether or not your pet has a medical emergency, please call to speak with a member of our team.
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